jatace Privacy Policy
Your personal information is very important to us. Read this policy to learn in detail how jatace collects, uses, and keeps your information secure.
Introduction and Scope
jatace ("we", "us" or "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy explains what information about you is collected when you use the jatace.cam website, how that information is used, who it is shared with, and how you can exercise your rights.
By using our site or registering an account, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, you are requested to refrain from using our services.
This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.
Information We Collect
jatace may collect the following categories of information to provide services and ensure your security:
2.1 Personal Identity Information
- Full name, date of birth, and national identity card number (for identity verification)
- Email address and mobile number
- Residential address
2.2 Financial Information
- bKash, Nagad, or Rocket number and bank account details (for transaction processing purposes only)
- Deposit and withdrawal history
2.3 Automatically Collected Information
- IP address, browser type and version
- Device type and operating system
- Date and time of site access, pages visited
- Information collected through cookies and similar tracking technologies
2.4 Gaming Activity
- Betting history, game session data, and results
- Bonus and reward usage records
- Responsible gaming tool usage information (such as setting limits, self-exclusion)
How We Collect Information
We collect your information in the following ways:
- Information You Provide Directly: Information you give us during account registration, KYC verification forms, deposit or withdrawal requests, and when contacting us via live chat or email.
- Automatic Collection: When you browse our website, certain information is automatically collected through cookies, web beacons, and log files.
- Information from Third Parties: Some information may be obtained from authorised third parties for identity verification and fraud prevention services.
- Payment Processing: Relevant payment information is collected during transactions made through bKash, Nagad, Rocket, and banking channels.
Purposes for Using Information
jatace uses the information collected about you for the following purposes:
- Account Management: To create, verify, and manage your account and to ensure login security.
- Service Delivery: For gaming services, awarding bonuses, processing deposits and withdrawals, and customer support.
- Identity and Age Verification: This platform is for users aged 21 and above only. Age and identity verification is therefore mandatory.
- Legal and Regulatory Compliance: To comply with anti-money laundering (AML) requirements, fraud prevention, and other legal obligations.
- Responsible Gaming: To monitor your gaming behaviour and help identify and prevent problematic gaming.
- Communication: To send important account updates, transaction confirmations, and security-related notifications.
- Site Improvement: To review user experience and improve our services.
Information Sharing and Protection
Information Sharing and Disclosure
jatace does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Only relevant information is shared with trusted service providers for necessary functions such as payment processing, identity verification, technical infrastructure, and fraud prevention. These partners operate under a strict confidentiality agreement.
5.2 Legal Obligations
If disclosure of information is required as part of a court order, request from a government regulatory body, or legal process, jatace will comply with that obligation.
5.3 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, you will be given advance notice.
Data Protection and Security Measures
jatace implements technical and administrative security measures in line with industry standards to ensure the security of your information:
- SSL Encryption: All communications on our website are encrypted using SSL (Secure Sockets Layer) technology.
- Data Encryption: Stored sensitive information (passwords, financial data) is kept in an encrypted state.
- Access Controls: Only authorised personnel can access personal information on a need-to-know basis.
- Regular Security Audits: Regular security assessments are conducted to identify potential vulnerabilities.
- Two-Factor Authentication (2FA): Two-factor authentication is available for additional account protection.
- Incident Response Plan: Processes are in place to respond quickly to any data breach incident.
Please note, however, that no method of transmitting or storing information over the internet is completely secure. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed.
Cookie Policy
The jatace website uses cookies. Cookies are small text files stored in your browser that help us improve our site.
Types of cookies we use:
- Essential Cookies: Required for the site to function properly and to maintain your login session.
- Functional Cookies: Help remember your preferences and settings.
- Analytical Cookies: Used to understand site traffic and usage patterns.
You can control cookies through your browser settings. However, disabling certain cookies may cause some site features to not work properly.
Data Retention Period
jatace retains your personal information only for as long as necessary:
- While Your Account Is Active: All information is retained for as long as your account remains active.
- After Account Closure: Some information may be retained for a defined period after account closure to meet legal and regulatory obligations.
- Financial Transaction Records: May be retained for an extended period in accordance with anti-money laundering laws and other financial regulatory requirements.
- Dispute Resolution: Relevant information will be retained until any ongoing dispute or legal process is fully resolved.
Your Rights and Contact
User Rights
You have the following rights regarding your personal information:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: If there is any inaccuracy in your information, you may request that it be corrected.
- Right to Erasure: In certain circumstances, you have the right to request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
- Right to Object to Processing: You have the right to object to the use of your information for specific purposes.
- Data Portability: You may request a copy of your information in a structured, machine-readable format.
- Withdrawal of Consent: Where information is processed on the basis of your consent, you may withdraw that consent at any time.
To exercise these rights, please contact our support team via live chat or email.
Privacy of Minors
jatace is an adult platform and is operated for users aged 21 and above only. We do not knowingly collect any information from minors.
Age verification is mandatory at the time of registration. If we become aware that a minor is using our services, their account will be closed immediately and all associated information will be deleted.
If you believe a minor is using our platform, please contact us.
International Data Transfers
In some cases, your information may be transferred to servers or service providers located outside Bangladesh. In such cases, we ensure that:
- Transferred information will receive the same level of protection as described in this privacy policy.
- The relevant third party is contractually bound to comply with our privacy standards.
- Information will be used only to carry out the necessary functions.
Policy Changes and Updates
jatace reserves the right to update this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- By sending a notification to your registered email address.
- By displaying a clear notice on our site.
- By changing the "Last Updated" date at the top of this page.
Continued use of our site after any changes will be considered acceptance of the new privacy policy. We recommend that you visit this page regularly.
Third-Party Sites and Links
If our website contains links to any third-party websites, those sites have their own privacy policies. jatace is not responsible for the content or privacy practices of those external sites. We recommend that you read the privacy policy of any third-party site before visiting it.
Have a question? Contact us
Our 24/7 live chat support team is always ready to help with any questions about the privacy policy.
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